Customer Service

Customer Service

[email protected]

Trusted Shops – Certified



Need help?

Do you have questions about our products, clothing sizes, returns policy or any other topic? Contact us via email or via phone.

Opening hours customer service
Monday to Friday: 10.00 – 14.00
Closed on weekend and holidays


Kartal Yuvasi warehouse

The Beşiktaş merchandise and products are distributed from Belgium. It is not possible to collect, exchange or return the ordered items personally. We ship all orders via a dedicate courier service.


Our web store is the only official online sales channel of Beşiktaş in Europe. The platform has been built with great care to provide our European fans with our official products in the quickest and safest way.


This site is operated by Ay Trade bv.

We are registered in Belgium under company number 0671.714.013 and with our registered office :                                       
Frans Pepermansstraat 6

1140 Evere


You may contact us at the address Toekomstlaan 17, 3600 Genk, Belgium, and through the following means:

[email protected]

Our VAT number is BE 0671.714.013 (in Belgium).


Online dispute resolution according to Art. 14 (1) Regulation on consumer ODR: The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.