Shipping policy
Shipping and Delivery Policy
This Shipping and Delivery Policy explains the terms relating to the preparation, shipment, and delivery of orders placed through our online store.
1. Shipping Location
All orders are prepared and shipped from our warehouse located in Lithuania.
We ship to European countries where delivery services are available, primarily within the European Union. The countries available for delivery and the current shipping options will be displayed automatically at checkout based on your delivery address.
2. Shipping Carrier
Most of our orders are shipped using DPD delivery services.
Depending on the delivery region and operational conditions, a different shipping or logistics service provider may be used where necessary.
3. Order Processing Time
Orders are generally prepared and handed over to the shipping carrier within 1–3 business days after payment confirmation.
Processing times may be longer during weekends, public holidays in Lithuania, promotional periods, periods of high order volume, or extraordinary circumstances.
Once your order has been handed over to the carrier, a tracking number will be provided whenever possible.
4. Estimated Delivery Times
Delivery times may vary depending on the country and region to which the order is being shipped.
For shipments within the European Union, the estimated delivery time is generally:
2–7 business days.
Delivery may take longer for remote areas, islands, or addresses outside the standard delivery network.
The stated delivery times are estimates and are not guaranteed delivery dates. Delays may occur due to the shipping carrier, weather conditions, high shipment volumes, strikes, public holidays, or other circumstances beyond our control.
5. Shipping Fees
Shipping fees may vary depending on the delivery country, delivery address, order weight, order volume, and selected delivery method.
The total shipping fee applicable to your order will be displayed on the Shopify checkout page before you complete your purchase.
From time to time, we may offer free shipping promotions or free delivery options for orders above a specified purchase amount.
6. Order Tracking
Once your order has been handed over to the shipping carrier, tracking information may be provided by email or through your order details.
Orders shipped with DPD can be tracked through the DPD tracking system using the tracking number provided to you.
It may take some time after the parcel has been handed over to the carrier for tracking information to appear in the carrier’s system.
7. Accuracy of Delivery Address
The customer is responsible for ensuring that the delivery address, name, telephone number, postal code, and other contact details provided when placing the order are accurate and complete.
The customer may be responsible for additional shipping costs arising from incomplete or incorrect address information that results in:
delayed delivery,
delivery to an incorrect address,
failure to deliver the parcel, or
the parcel being returned to us.
If you notice an error in your address details after placing your order, please contact us as soon as possible before your order is shipped.
8. Undeliverable or Returned Shipments
Shipments returned to us because the recipient was unavailable, refused delivery, provided an incorrect address, failed to collect the parcel from a pickup point, or for similar reasons may be reshipped.
If the order is reshipped, an additional shipping fee may be charged to the customer.
Where a refund is issued for an order, the refundable amount and any shipping costs will be assessed according to the circumstances of the relevant order, without prejudice to rights arising from applicable consumer protection legislation.
9. Damaged or Lost Shipments
If your order is damaged during delivery, we recommend that you report the damage to the delivery person at the time of receipt where possible and keep photographs showing the condition of the parcel.
You may contact our customer service team regarding damaged, incomplete, or undelivered shipments.
To allow us to investigate, we may request the following information:
Order number
Tracking number
Photographs of the damaged item and packaging
Other information relating to the delivery
For lost shipments, the necessary investigation process will be initiated with the relevant shipping carrier.
10. Shipments Within the European Union
As orders are shipped from Lithuania, standard consumer shipments within the European Union are generally delivered as intra-EU movements of goods.
However, certain rules or requirements may apply depending on the customer’s country, including specific tax, delivery, or local regulatory requirements.
11. Shipments to Countries Outside the European Union
Where shipping is available to countries outside the European Union, orders may be subject to import taxes, customs duties, local VAT, or other customs charges.
Unless expressly stated otherwise, any local taxes and customs charges arising upon import are the responsibility of the customer.
12. Delivery Delays
We take reasonable care to ensure that orders are prepared and delivered on time. However, we may not be held responsible for delays caused by circumstances beyond our control, including:
Operational delays caused by the shipping carrier
Adverse weather conditions
Strikes
Natural disasters
Public holidays
High-volume promotional periods
Customs procedures
Delays at border crossings
Force majeure events
These circumstances do not affect customers’ mandatory rights under applicable consumer protection legislation.
13. Orders Shipped in Multiple Parcels
Some orders may be shipped in more than one parcel due to the size, weight, or logistical requirements of the products.
In such cases, a separate tracking number may be created for each parcel, and the parcels may be delivered at different times.
14. Contact
If you have any questions regarding the shipment or delivery of your order, you can contact us.
Company: MEZ Crafts Lithuania UAB
Email: info@kartalyuvasi.eu
Address: A. Juozapavičiaus St. 6/2, LT-09310 Vilnius, Lithuania
Phone: +370 5 207 2002
This Shipping and Delivery Policy may be updated when necessary. The current policy is always the version published on our website.
Last Updated: 31/07/2026